Return Policy

The standard delivery time is a maximum of 30 days, but in exceptional cases the delivery time may be longer. An exceptional situation may be that the products are not in stock.

If the delivery period becomes longer than 30 days for this reason, the customer will be notified. If another reason should arise that affects the delivery period and makes it longer than 30 days, the customer will be informed directly.

The provisions of this article only apply to Customers who purchase items online in their capacity as consumers.

The consumer has the right to withdraw from the agreement within a period of 14 calendar days, unless otherwise stated, without giving reasons, given that the right of withdrawal applies to the good or service ordered by the customer. To exercise the right of withdrawal, the Customer must inform the seller in a timely manner of his decision to withdraw from the contract by an unequivocal statement (e.g. in writing by post or e-mail). The Customer must return or hand over the goods immediately after his decision to withdraw from the contract. The direct costs of returning the goods will be borne by the Customer unless otherwise agreed.

If the returned product has been reduced in value in any way, the right is retained to hold the Customer liable and claim compensation for any reduction in value. Only items that are in the original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be returned.

In case the agreement includes the provision of services and if the Customer has requested that the provision of services begin during the withdrawal period, the Customer will pay an amount proportional to what was paid at the time he informed us that he the agreement has already been delivered, compared to the full execution of the agreement.